Free shipping on orders above 700DKK to DK and EU Countries

Shipping & Returns

DANMARK

Hos HELENE STAHL HOLM er der fri fragt på alle ordrer over 500kr.

Pakker bliver sendt med Postnord.
Da produktionen af hver style først starter efter ordren er lagt, skal du regne med en leveringstid på 1-3 uger. 
Du er velkommen til at skrive en mail til mig hvis det haster, og jeg skal opprioritere din ordre, så vil jeg gøre hvad jeg kan for at speede processen op.
Der er også mulighed for at afhente din ordre ved mit værksted i Nyboder i hjertet af København. Her er du ligeledes velkommen til at prøve diverse styles før du bestemmer dig. 
Hvis du er i tvivl om noget i forbindelse med forsendelse eller returnering så tøv ikke med at skrive til mig på contact@helenestahlholm.dk, så hjælper jeg dig så godt jeg kan.

EU 

Free shipping on all orders above 75€ to the EU

As the production of each style first initiates when the order is placed, you should expect a delivery period of 2-4 weeks. 
If you are in a hurry, you are welcome to write me an email and I will do my best to speed up the process. 
If you are in Copenhagen, you are also welcome to pick up your order at my studio in Nyboder in the heart of Copenhagen. 
Here you can also try on the styles before you decide to buy.
In doubt, don't hesitate to contact me at contact@helenestahlholm.dk and I will help you as good as I can.

AMERICA

 

Shipping to America costs 45$ 

As the production of each style first initiates when the order is placed, you should expect a delivery period of 2-4 weeks. 
If you are in a hurry, you are welcome to write me an email and I will do my best to speed up the process. 
If you are in Copenhagen, you are also welcome to pick up your order at my studio in Nyboder in the heart of Copenhagen. 
Here you can also try on the styles before you decide to buy.

Please note that delivery outside of the EU may be subject to local import taxes, which are your responsibility where they apply.

In doubt, don't hesitate to contact me at contact@helenestahlholm.dk and I will help you as good as I can.

RETURNS

DANMARK

Hos HELENE STAHL HOLM har du 14 dages fuld returret. Ønsker du at returnere et produkt, skriv da til contact@helenestahlholm.dk og angiv "Retur" i emnefeltet, du vil derefter modtage instruktioner per email. Returnering sker på kundens egen regning. Husk at gemme kvitteringer, tracking informationer og lignende i tilfælde af at pakken skulle forsvinde under forsendelsen.
 
Bemærk: Varen skal være i samme stand som da du modtog pakken for at vi vil godtage returneringen. Dvs. mærker skal stadig være i produktet og produktet må maks have været prøvet på som var du i en fysisk butik. Vurderer vi at varen er i væsentlig forringet stand, returnerer vi ikke beløbet.

EU & AMERICA 

Products from HELENE STAHL HOLM can be returned within 14 days after you receive the parcel. If we do not receive your cancellation before 14 days after you receive your parcel, a cancellation is no longer possible. Send an email to contact@helenestahlholm.dk and write "Return" in the subject. Then you will receive instructions by email.
The delivery cost for a returned product is on the customer’s own behalf. You will receive a refund that covers the product, when the purchase was originally made. Please make sure to keep any receipts, tracking info or similar from the returned parcel, so that in the unlikely event of the parcel getting lost through the postal service you have proof that you have actually shipped the parcel back to
us.