Free shipping on orders above 500DKK to EU Countries

Shipping & Returns

DANMARK

Hos HELENE STAHL HOLM er der fri fragt på alle ordrer over 500kr.

Oftest sender vi med Dao 365 og i enkelte tilfælde bliver der sendt med GLS.
Bemærk: Hos HELENE STAHL HOLM formindsker vi vores miljøaftryk ved at producere efter ordrer for at undgå overproduktion. Det betyder, at når du lægger en vare i kurven og afslutter betalingen, så går Helene igang med at producere varen til lige netop dig helt fra bunden af. Derfor sker levering indenfor 1-3 uger. 

EU 

Free shipping on all orders above 75€ to the EU

Please note: At HELENE STAHL HOLM we lower our impact on the environment by only producing what is being sold to avoid overproduction. This means, that when you add a product to the cart and finalize the payment, Helene will initiate producing your product from scratch. Therefore delivery takes 1-3 weeks. 

AMERICA

 

Shipping to America costs 45$ 

Please note: At HELENE STAHL HOLM we lower our impact on the environment by only producing what is being sold to avoid overproduction. This means, that when you add a product to the cart and finalize the payment, Helene will initiate producing your product from scratch. Therefore delivery takes 1-3 weeks. 

Please note that delivery outside of the EU may be subject to local import taxes, which are your responsibility where they apply.

RETURNS

DANMARK

Hos HELENE STAHL HOLM har du 14 dages fuld returret. Ønsker du at returnere et produkt, skriv da til contact@helenestahlholm.dk og angiv "Retur" i emnefeltet, du vil derefter modtage instruktioner per email. Returnering sker på kundens egen regning. Husk at gemme kvitteringer, tracking informationer og lignende i tilfælde af at pakken skulle forsvinde under forsendelsen.
 
Bemærk: Varen skal være i samme stand som da du modtog pakken for at vi vil godtage returneringen. Dvs. mærker skal stadig være i produktet og produktet må maks have været prøvet på som var du i en fysisk butik. Vurderer vi at varen er i væsentlig forringet stand, returnerer vi ikke beløbet.

EU & AMERICA 

Products from HELENE STAHL HOLM can be returned within 14 days after you receive the parcel. If we do not receive your cancellation before 14 days after you receive your parcel, a cancellation is no longer possible. Send an email to contact@helenestahlholm.dk and write "Return" in the subject. Then you will receive instructions by email.
The delivery cost for a returned product is on the customer’s own behalf. You will receive a refund that covers the product, when the purchase was originally made. Please make sure to keep any receipts, tracking info or similar from the returned parcel, so that in the unlikely event of the parcel getting lost through the postal service you have proof that you have actually shipped the parcel back to
us.
Hvis du er i tvivl om noget i forbindelse med forsendelse eller returnering så tøv ikke med at skrive til os på contact@helenestahlholm.dk, så hjælper vi dig så godt vi kan.
In doubt, don't hesitate to contact us at contact@helenestahlholm.dk and we will help you as good as we can.